Frequently Asked Questions

Question 1

What is Moxion?

Accepted Answer

Moxion은 텍스트나 이미지에서 AI GIF와 동영상을 만드는 독립적인 멀티 공급자 플랫폼입니다.

Question 2

How does AI video generation work?

Accepted Answer

Our AI models analyze your text prompt and generate a video that matches your description. The AI understands scenes, objects, movements, and styles to create realistic and creative videos.

Question 3

What types of videos can I create?

Accepted Answer

You can create various types of videos including cinematic scenes, animations, product demonstrations, educational content, and more. The possibilities are limited only by your imagination.

Question 4

How long does it take to generate a video?

Accepted Answer

생성에는 보통 약 1~5분이 걸립니다. 실제 시간은 모델, 대기열, 길이, 해상도 및 공급자 상태에 따라 달라집니다.

Question 5

Can I use the generated videos commercially?

Accepted Answer

Moxion은 플랜만을 근거로 무조건적인 상업 라이선스를 부여하지 않습니다. 입력물에 필요한 권리를 보유하고 관련 법률과 공급자 약관을 준수해야 합니다. 서비스 약관을 확인하세요.

Question 6

What are the different subscription plans?

Accepted Answer

Moxion offers Free access plus Starter ($19/month) and Pro ($49/month). Paid plans include monthly AI credits and 0-credit GIF processing; AI generation uses the included credits.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You'll continue to have access to premium features until the end of your billing period.

Question 8

Do you offer refunds?

Accepted Answer

환불 요청은 환불 정책, 결제 사업자 규칙 및 관련 법률에 따라 검토됩니다. 무조건적인 7일 환불 보장은 없습니다.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe.

Question 10

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle.

Question 11

What video formats are supported?

Accepted Answer

Generated videos are provided in MP4 format with H.264 encoding, which is compatible with all major platforms and devices.

Question 12

What resolution are the videos?

Accepted Answer

무료 미리보기는 480p로 고정됩니다. Standard와 Pro는 호환 설정에서 720p 또는 1080p를, Custom은 1080p 또는 4K를 지원합니다. 최종 사양과 비용은 생성 전에 표시됩니다.

Question 13

Can I edit the generated videos?

Accepted Answer

Yes, you can download the videos and edit them using any video editing software. We also plan to add built-in editing tools in the future.

Question 14

Why is my video generation failing?

Accepted Answer

Common reasons include: prompts that violate content policies, server overload, or technical issues. Try simplifying your prompt or contact support if the problem persists.

Question 15

How can I improve my video quality?

Accepted Answer

Use detailed, specific prompts with clear descriptions of scenes, lighting, camera angles, and style. Check our example videos and tutorials for inspiration.

Question 16

How do I create an account?

Accepted Answer

Click the 'Sign Up' button and register using your Google account. It's quick, free, and secure.

Question 17

How do I reset my password?

Accepted Answer

Since we use Google authentication, you don't need a password. Simply sign in with your Google account.

Question 18

Can I delete my account?

Accepted Answer

Yes, you can delete your account from your account settings. Note that this action is permanent and will delete all your generated videos.

Question 19

How long are my videos stored?

Accepted Answer

Free users' videos are stored for 30 days. Premium users get unlimited storage for as long as they maintain their subscription.

Question 20

Is my data secure?

Accepted Answer

TLS는 전송 중인 데이터를 보호하며 일부 접근 제어와 로깅을 사용합니다. 서비스 제공에 필요한 제공업체가 데이터를 처리할 수 있습니다. 자세한 내용은 개인정보 보호정책과 보안 페이지를 확인하세요.

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