Refund Policy

Last Updated: May 2026

1. Overview

Thank you for using Moxion.

Moxion is a cloud-based creative SaaS platform that provides AI-powered tools for generating, editing, and converting GIFs, videos, and motion-based digital content.

Because our services involve immediate access to digital products, compute resources, AI generation infrastructure, and downloadable digital content, refunds are handled according to the terms outlined below.

By purchasing credits, subscriptions, or paid services from Moxion, you agree to this Refund Policy.

2. Eligible Refund Situations

We may provide a full or partial refund in the following situations:

2.1 Duplicate Charges

If you were accidentally charged multiple times for the same purchase, subscription, or credit package, you may request a refund for the duplicate transaction.

2.2 Technical Failure

If:

we may provide:

2.3 Unauthorized Payments

If you believe a payment was made without your authorization, please contact us immediately.

We may request additional verification information before reviewing the case.

2.4 Billing Errors

If you were incorrectly billed due to a pricing or subscription error, we will investigate and correct the issue.

3. Non-Refundable Situations

Refunds are generally not provided in the following cases:

3.1 Used Credits

Credits that have already been used for AI generation, rendering, conversion, or processing are non-refundable.

3.2 Completed Digital Services

Once digital content has been successfully generated or delivered, the service is considered fulfilled.

3.3 Change of Mind

We do not provide refunds for:

3.4 Policy Violations

Accounts suspended or terminated for violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds.

4. Subscription Cancellation

You may cancel your subscription at any time.

After cancellation:

5. Refund Request Timeframe

Refund requests must be submitted within:

7 days of the original transaction date.

Requests submitted after this period may not be eligible for review.

6. Chargebacks

Before initiating a chargeback with your bank or card provider, please contact us first.

We aim to resolve billing issues quickly and fairly.

Fraudulent or abusive chargebacks may result in:

7. Processing Time

Approved refunds are generally processed within:

5–10 business days,

depending on your payment provider and financial institution.

8. Contact Us

For refund or billing inquiries, please contact:

Please include:

9. Payment Providers

Payments may be processed through third-party payment providers including:

Refund handling may also be subject to the policies of the applicable payment provider.

10. Policy Updates

We may update this Refund Policy from time to time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the services after updates constitutes acceptance of the revised policy.