Frequently Asked Questions

Question 1

What is Moxion?

Accepted Answer

Moxion is an AI-powered video generation platform that allows you to create stunning videos from text descriptions using advanced AI models like Sora.

Question 2

How does AI video generation work?

Accepted Answer

Our AI models analyze your text prompt and generate a video that matches your description. The AI understands scenes, objects, movements, and styles to create realistic and creative videos.

Question 3

What types of videos can I create?

Accepted Answer

You can create various types of videos including cinematic scenes, animations, product demonstrations, educational content, and more. The possibilities are limited only by your imagination.

Question 4

How long does it take to generate a video?

Accepted Answer

Video generation typically takes 2-5 minutes depending on the complexity of your prompt and current server load. You'll receive a notification when your video is ready.

Question 5

Can I use the generated videos commercially?

Accepted Answer

Yes, premium subscribers have full commercial rights to their generated videos. Free tier users can use videos for personal projects only.

Question 6

What are the different subscription plans?

Accepted Answer

We offer three plans: Free (5 videos/month), Pro ($19.99/month for 100 videos), and Enterprise ($99.99/month for unlimited videos with priority support).

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You'll continue to have access to premium features until the end of your billing period.

Question 8

Do you offer refunds?

Accepted Answer

We offer a 7-day money-back guarantee for first-time subscribers. If you're not satisfied, contact our support team for a full refund.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe.

Question 10

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle.

Question 11

What video formats are supported?

Accepted Answer

Generated videos are provided in MP4 format with H.264 encoding, which is compatible with all major platforms and devices.

Question 12

What resolution are the videos?

Accepted Answer

Free users get 720p HD videos. Pro users get 1080p Full HD, and Enterprise users can generate up to 4K resolution videos.

Question 13

Can I edit the generated videos?

Accepted Answer

Yes, you can download the videos and edit them using any video editing software. We also plan to add built-in editing tools in the future.

Question 14

Why is my video generation failing?

Accepted Answer

Common reasons include: prompts that violate content policies, server overload, or technical issues. Try simplifying your prompt or contact support if the problem persists.

Question 15

How can I improve my video quality?

Accepted Answer

Use detailed, specific prompts with clear descriptions of scenes, lighting, camera angles, and style. Check our example videos and tutorials for inspiration.

Question 16

How do I create an account?

Accepted Answer

Click the 'Sign Up' button and register using your Google account. It's quick, free, and secure.

Question 17

How do I reset my password?

Accepted Answer

Since we use Google authentication, you don't need a password. Simply sign in with your Google account.

Question 18

Can I delete my account?

Accepted Answer

Yes, you can delete your account from your account settings. Note that this action is permanent and will delete all your generated videos.

Question 19

How long are my videos stored?

Accepted Answer

Free users' videos are stored for 30 days. Premium users get unlimited storage for as long as they maintain their subscription.

Question 20

Is my data secure?

Accepted Answer

Yes, we take security seriously. All data is encrypted, and we comply with GDPR and other privacy regulations. We never share your data with third parties.

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